Refund policy

Returns and Refunds Policy (United States Only)

At Huaje Art, we handcraft and package each item with care. Every product is unique, and small variations add to its authenticity.

1. Damages or Defects
If your order arrives damaged or defective, please contact us within 10 days of delivery at huajeart@aol.com with photos of the issue.
We’ll gladly offer a replacement or refund for customers within the United States once your request is reviewed.

2. Returns
We currently accept returns only from U.S. customers.
Because our items are handmade, we cannot accept returns for reasons other than damage or defects.
If you believe your situation qualifies for a return, please reach out and we’ll do our best to assist you.

3. Refund Process
Approved refunds are issued to your original payment method within 5–10 business days after the returned item is received and inspected.
Return shipping labels are provided only for U.S. orders.

4. Contact Information

We’d love to hear from you!
If you have any questions about your order, products, or policies, please contact us using the details below.

📧 Email: huajeart@aol.com

🏢 Address: 1109 S Halladay Street, Santa Ana, California 92701, United States

🕓 Customer Support Hours: Monday – Friday, 9 AM – 5 PM (Pacific Time)

Effective date: November 1, 2023 — This policy applies to orders shipped within the United States only.